Information We Collect

When you work with us for your event meal preparation needs, we collect information that helps us serve you better. Here's what we gather and why:

Contact and Event Details

We collect your name, phone number, email address, and event location. This basic information lets us communicate with you about your order, coordinate delivery times, and handle any questions that come up during the planning process.

Event Specifications

We need to know your guest count, dietary restrictions, preferred menu items, and event date. Without these details, we can't create the right meal plan for your gathering. We also keep notes about food allergies and special requests to ensure everyone at your event can enjoy the meal safely.

Payment Information

We process payment details through secure third-party processors, but we don't store complete credit card numbers on our servers. We keep basic transaction records for accounting purposes and to help resolve any billing questions.

Website Usage Data

Like most businesses, we track how people use our website. This includes which pages you visit, how long you stay, and what browser you're using. This data helps us improve the site and understand what information our customers find most useful.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with our event meal services:

• Planning and preparing your custom menu based on guest count and dietary needs
• Coordinating delivery schedules and confirming event details
• Sending order confirmations, updates, and important event reminders
• Processing payments and maintaining transaction records
• Improving our menu options and service quality based on customer feedback
• Complying with food safety regulations and health department requirements
• Resolving any issues that arise before, during, or after your event

We don't use your personal information for marketing campaigns unless you specifically ask us to keep you updated about new menu options or seasonal offerings. Even then, you can change your mind anytime by letting us know.

Information Sharing

We keep your information private, but there are a few situations where we need to share certain details with trusted partners:

Service Providers

Our delivery teams need your contact information and event address to coordinate timing and logistics. Our payment processor handles transaction data securely. Our ingredient suppliers might receive general order volumes, but never your personal details.

Legal Requirements

Canadian privacy laws and food safety regulations sometimes require us to maintain certain records or provide information to health authorities. We only share what's legally required and notify you when possible.

Business Transfers

If we ever sell the business or merge with another company, customer information would be part of that transaction. The new owners would still need to follow this privacy policy and protect your data the same way we do.

Your Privacy Rights

Under Canadian privacy legislation, you have specific rights regarding your personal information. Here's what you can do and how to exercise these rights:

To exercise any of these rights, contact us using the information at the bottom of this page. We don't charge fees for reasonable requests, and we'll always confirm your identity before making changes to protect your account security.

Data Security Measures

Protecting your information is a priority that influences how we design our systems and train our team. Here's how we keep your data secure:

While we implement strong security measures, no system is completely immune to threats. If we ever experience a security incident that affects your personal information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to resolve the situation.

Data Retention and Deletion

We don't keep your information forever. Here's how long we maintain different types of data and why:

You can request early deletion of your information anytime, except for records we're legally required to maintain. When we delete data, it's removed from our active systems and backup files within 90 days.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience. Most of these are essential for the site to work properly, while others help us understand how customers navigate our menu options and service information.

Essential Cookies

These cookies let you browse our site, view menus, and submit contact forms. They don't track your personal activities — they just ensure the website functions correctly across different pages and sessions.

Analytics Cookies

We use analytics tools to understand which menu categories are most popular, how people find our website, and what information they're looking for. This data helps us improve our online presence and better serve future customers.

You can control cookie settings through your browser preferences. Disabling essential cookies might affect how well our website works, but analytics cookies can be turned off without impacting your ability to learn about our services or contact us.

Changes to This Policy

We update this privacy policy when we add new services, change how we handle data, or need to comply with new legal requirements. When we make significant changes, we'll notify existing customers by email and post the updated policy on our website.

Minor updates — like clarifying existing practices or fixing typos — won't trigger notifications, but we'll always update the "Last Modified" date at the top of this page. We recommend checking this policy occasionally, especially if it's been a while since your last event with us.

If you disagree with changes to our privacy practices, you can request deletion of your personal information or stop using our services. We'll honor deletion requests promptly, subject to any legal obligations to retain certain records.